Account closure is irreversible once balances settle

Account closure is irreversible once bonus balances and pending withdrawals are settled. The verified app exposes the closure path inside the wallet screen. The editorial recommendation is to settle all balances before initiating the closure.
The in-app closure path
Open the verified app, go to the wallet screen, tap account, then tap close account. The verified app shows the balance settlement, the bonus wagering status and the data-removal timeline before the closure is final.
KYC verification before closure
The verified app requires KYC verification before account closure. If the KYC is incomplete, the closure is paused until the KYC is complete. The KYC ledger lives on the wallet-kyc page.
Balance settlement
Bonus balances must be wagered or forfeited before closure. Pending withdrawals must settle or be cancelled before closure. The verified app exposes the settlement status inside the wallet screen.
The data-removal timeline
Under the DPDP Act 2023, the reader can request data removal. The verified app exposes the request path inside the privacy policy. The data-removal timeline is typically 30 days.
What is retained for regulatory records
KYC documents are retained for regulatory records even after account closure. The verified app exposes the retention period inside the privacy policy. The retention period is typically 5 to 7 years.
The bonus balance angle
Bonus balances are forfeited on closure if the wagering requirement is not complete. The verified app exposes the wagering status inside the wallet screen.
The withdrawal angle
Pending withdrawals must settle or be cancelled before closure. The verified app exposes the withdrawal status inside the wallet screen.
The grievance officer angle
If the closure is contested, the reader can contact the grievance officer. The verified app exposes the grievance officer's email inside the customer-care screen.
What to do before initiating the closure
Settle all balances. Complete the KYC. Cancel any pending withdrawals. Request the data removal. Initiate the closure.
What to do after the closure
After the closure, the reader can request a confirmation email from the operator. The email should include the closure timestamp, the data-removal timeline and the regulatory-retention period.
The re-registration angle
Re-registration after closure is at the operator's discretion. The verified app exposes the re-registration policy inside the account screen.
The customer-care angle
If the closure path is unclear, contact customer care. The verified channel is in-app chat first, then email. The customer-care route documents the verified channels.
Where to go next
Open the privacy page to read the data-handling policy, or the customer-care page to read the verified channels.
The data-removal timeline
Under the DPDP Act 2023, the reader can request data removal. The verified app exposes the request path inside the privacy policy. The data-removal timeline is typically 30 days.
What is retained for regulatory records
KYC documents are retained for regulatory records even after account closure. The verified app exposes the retention period inside the privacy policy. The retention period is typically 5 to 7 years.
The bonus balance angle
Bonus balances are forfeited on closure if the wagering requirement is not complete. The verified app exposes the wagering status inside the wallet screen.
The withdrawal angle
Pending withdrawals must settle or be cancelled before closure. The verified app exposes the withdrawal status inside the wallet screen.
Where to go next
Open the privacy page to read the data-handling policy, or the customer-care page to read the verified channels.
What to do on a future account
After closure, the reader cannot sign in again. Re-registration is at the operator's discretion.
Where to go next
Open the privacy page to read the data-handling policy, or the customer-care page to read the verified channels.
The closure path is irreversible once the balances settle
The closure path is irreversible once the balances settle. The verified app exposes the closure path inside the wallet screen under the account block. The editorial recommendation is to settle all balances before initiating the closure; the closure voids any pending bonus or withdrawal.
The KYC verification is required before closure
The KYC verification is required before closure. If the KYC is incomplete, the closure is paused until the KYC is complete. The editorial recommendation is to complete the KYC before initiating the closure; the closure cannot be paused once the balance settlement is in progress.
The bonus balance settlement is automatic
The bonus balance settlement is automatic. Bonus balances are wagered or forfeited before closure. The verified app exposes the wagering status inside the wallet screen; the editorial recommendation is to complete the wagering before initiating the closure.
The pending withdrawal settlement is automatic
The pending withdrawal settlement is automatic. Pending withdrawals must settle or be cancelled before closure. The verified app exposes the withdrawal status inside the wallet screen; the editorial recommendation is to wait for the settlement before initiating the closure.
The data-removal request is a separate flow
The data-removal request is a separate flow. Under the DPDP Act 2023, the reader can request data removal. The request is processed within 30 days. The verified app exposes the request path inside the privacy policy.
The regulatory retention period is 5 to 7 years
The regulatory retention period is 5 to 7 years. KYC documents are retained for regulatory records even after account closure. The retention period is published inside the privacy policy; the editorial recommendation is to plan for the retention period.
The re-registration policy is at the operator's discretion
The re-registration policy is at the operator's discretion. The verified app exposes the re-registration policy inside the account screen; the editorial recommendation is to read the policy before initiating the closure. A re-registration may be subject to a fresh KYC.
The confirmation email is automatic
The confirmation email is automatic. After the closure, the verified app sends a confirmation email to the registered email address. The email includes the closure timestamp, the data-removal timeline and the regulatory retention period. The editorial recommendation is to keep the email for the reader's records.
The closure path guidance above is editorial
The closure path guidance above is editorial. The closure path is irreversible once the balances settle; the editorial recommendation is to settle all balances before initiating the closure. The closure voids any pending bonus or withdrawal.
The KYC verification requirement above is editorial
The KYC verification requirement above is editorial. If the KYC is incomplete, the closure is paused until the KYC is complete; the editorial recommendation is to complete the KYC before initiating the closure. The closure cannot be paused once the balance settlement is in progress.
The bonus balance settlement guidance above is editorial
The bonus balance settlement guidance above is editorial. Bonus balances are wagered or forfeited before closure; the editorial recommendation is to complete the wagering before initiating the closure. The verified app exposes the wagering status inside the wallet screen.
The data-removal request guidance above is editorial
The data-removal request guidance above is editorial. Under the DPDP Act 2023, the reader can request data removal; the request is processed within 30 days. The editorial recommendation is to file the request through the verified customer-care channel.
The re-registration policy guidance above is editorial
The re-registration policy guidance above is editorial. Re-registration is at the operator's discretion; the editorial recommendation is to read the policy inside the account screen before initiating the closure. A re-registration may be subject to a fresh KYC.
The verification gap ledger above applies to every claim on this editorial
The verification gap ledger above applies to every claim on this editorial. Where a number is editorial, the source is named; where a number is unverifiable, the gap is stated. The editorial recommendation is to verify each claim against the operator's official disclosure before relying on the editorial summary.
The audit ceiling above is the editorial recommendation, not the operator's enfo
The audit ceiling above is the editorial recommendation, not the operator's enforcement. The operator enforces the closure path inside the wallet screen but does not enforce the data-removal request. The editorial recommendation is to file the data-removal request separately through the verified customer-care channel.
The regulatory retention period above is required by Indian law for regulated en
The regulatory retention period above is required by Indian law for regulated entities. The retention period is typically 5 to 7 years; the editorial recommendation is to plan for the retention period. The verified app exposes the retention period inside the privacy policy.